Privacy Policy2018-09-17T11:29:35+00:00

TERMS OF SERVICE AND PRIVACY POLICY

USE OF THIS WEBSITE

Application of conditions

These conditions apply to the use of this Website and are the terms and conditions on which we will supply any of our products to you. Proceeding to place an order means you are agreeing to be bound by the conditions.

Changes

We may change these conditions from time to time without notice. We reserve the right to modify or withdraw this website at any time without liability to you.

Questions

Contact Us if you have any questions relating to these conditions, the ordering process or products themselves.

Your account

You are responsible for the maintenance of confidentiality of the password chosen by yourself when you register on this website and for restricting unauthorised access.

Description and availability

We try our hardest to make sure all descriptions and images are as accurate as possible on this website. All products are subject to availability due to the hand made nature of the products.

Price

All prices appearing on this website are inclusive of sales tax (where applicable) at the current set rates. Please note that all prices listed on this website are applicable to this website only.

Placing an order

You must not order products through this website if you are younger than 16 years of age.

All orders are subject to acceptance by us and are subject to availability. After placing an order you will receive an acknowledgement mail that we have received your order. Your order has not been accepted until you receive the dispatch email from us.

Payment methods

At Lovati Leather we try to be as easy and flexible as possible by offering the following payment options:

– PayPal

– Stripe

– Most major credit cards

– Debit card payments

Simply complete the checkout procedure and choose your payment option.

General indemnity

You agree to indemnify us fully from and against all claim, liability, damages, losses, costs and expenses (including legal fees) that may arise out of any breach of these conditions by you or use of this website by any unauthorised person.

Our liability

Nothing matters more to us than quality so we warrant to you that any products purchased from this website is of a high standard and meets your standards.

We are only liable for the purchase price of the product you have purchased.

We will not be held liable for any loss of profits, loss of business, loss of anticipated savings or economic losses incurred by you arising out of the subject of these conditions.

Nothing herein shall affect your statutory rights.

Language

English language is the only language this contract is offered in.

Severability

If any part of this contract is held to be invalid or unenforceable in whole or in part then the rest of the contract shall remain in place and enforceable while the part in question shall be omitted.

Governing law

These conditions are governed by English law and you hereby submit to the exclusive jurisdiction of the English courts.

All warranty or other company policies sit alongside English Law.

Third parties

The Contracts (Rights of Third Parties) Act 1999 does not apply.

Security

When purchasing from Lovati Leather your financial details are passed through a secure server using the latest SSL encryption available. If you have any questions regarding our security policy, please contact us.

Copyright

The contents of this website are intended solely for personal, non-commercial (aside from the purchasing of products from our website) use by its users.

You may download and use the contents or any other material displayed on this website for personal use only. No right is transferred to you as a result of downloading.

Exploitation of any contents of this site will not be accepted.

Returns policy

See the full details of our return policy here

If you notice any error made while purchasing please contact us at your earliest chance.

Your privacy is of utmost importance to us here at Lovati Leather and we promise never to release your personal details to any third party company.

When making a purchase through our website we do collect certain bits of personal information from you (for example: your name, email address, payment address and details).

Information we Collect

To complete your order, Information you have entered on this website is utilised in the most efficient and secure manner possible.

This information includes:

– Name

– E-mail address

– Postal address

– Payment information

– Product ordered

You may also choose to provide us with additional personal information if you e-mail/message us directly.

Why we Need Your Information and How we Use It

We rely on a number of legal bases to collect, use, and share your information, including:

Use of your details to complete your order and provide customer support
Times you have provided your explicit consent, which you may revoke at any time, such as by signing up for our mailing list;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information with trusted sourced and only for very limited reasons and in limited circumstances, as follows:

Service providers: Delivery companies, email services, trusted marketing partners.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We generally keep data for 5 years. This is only to comply with our countries tax laws and code of conduct.

Transfers of Personal Information Outside the UK and the EU

Privacy shield covers any and all data transfers outside of the EU, in the rare instance that we have to pass your information over outside of the EU governed area.

Your Rights

Access
You may have the right to access and receive a copy of the personal information we hold about you by contacting us: privacy@viscontibags.co.uk
Change, restrict, delete
You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object
You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your explicit consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact us

For purposes of EU data protection law, We, Lovati Leather and it’s mother company Lenmore Trading Ltd, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at:

customercare@lovatileather.com
info@lenmore.co.uk

Alternately, you may write to us:

Lenmore Trading Ltd/ Lovati

17 Stratton Terrace
Falmouth, Cornwall
TR11 2SY

Our trusted partners (data processors/handlers)

Google

Delivery companies: Royal Mail, DPD, UPS, TNT etc….

Information is stored on secure servers.

Lovati Leather complies entirely with all applicable Data Protection and consumer legislation that is set out and we’ll treat all of your information as fully confidential and as if it were our own.

We believe you should be in the know and feel empowered when it comes to our handling and usage of your information.

This page will therefore explain:

what information we collect when you are on the Lovati Leather website and in contact with us;
why we collect that information;
how we may then use that information in the future;
how we share that information (Lovati Leather does not share any of its data with third parties);
what choice and options you have to control your information that we may have stored.

Our fundamental principles:

Your information belongs wholly to you, not us – you should have control over it, and you should know about, and be at ease with, everything that we do with your information;
We will only collect, keep and use your information either (a) for genuine business purposes that you have not disapproved of, or (b) where we are legally required to do so – and as soon as those purposes have been fully realised we will delete your information;
We will be as open as possible with you regarding the information we collect, why we collect and how we use it.
As long as your information is with us we will protect it as if it was our own sensitive data, using the appropriate security processes.

Information we collect

This information has been split into three categories: internet protocol data (IP), customer information and usage data.

Internet Protocol Data

Whenever you use the Lovati Leather web site, or any other web site for that matter, the web site server needs to know the network address of your access point so that it can send the pages that you request to your Internet browser. The unique network address associated with your computer is called its “IP address” and is sent automatically each time you access any web site. The IP address allows a general geographic location to be extrapolated. We do not keep a long term record of your IP address data unless expressly advised such as when you are purchasing goods through our web site.

Customer Information

This is the information that you fill out while going through our checkout process or opting in to our newsletter service, including your:

  • name
  • email address
  • shipping and billing addresses
  • payment details

Usage Data

Usage Data is general information about how you use and interact with our web site that we have worked so hard to design! This is collected using cookies (or similar technologies) placed by us. Cookies are small pieces of information sent from a web site and stored in your web browser, and which may assign an anonymous identifier to the user. Usage Data includes:

  • the pages on our website that you clicked on or navigated through;
  • how you came to our website (e.g. via Google, our newsletter or a social media platform)
  • whether you have visited our site before (we can keep you updated for free, just sign up to our newsletter)

How we use the collected information

Customer Information

All information provided throughout the checkout process are used to fulfil your order and get it to you as swiftly as possible, marketing our products directly to you,sending out our fun and occasionally informative newsletter to your mailbox. Lovati Leather utilises the latest online security encryption to make sure that your data is kept as safe as possible throughout your visit.

Usage Data & IP Address

Your Usage Data allows us to gain an understanding in regards to your online behaviour. This in turn helps us focus our marketing and improve upon the service we provide to you on our web sites.

Geographical location data is also contained in the Usage Data which also allows us to tailor your experience on our web sites by displaying different content based upon your current location.

We also use Usage Data for remarketing to better target our ads to interested customers. Retargeting uses cookies to specify visitors of a web site showing a particular brand of goods or services and then targets advertisements of that brand to that exact user on other web sites. So, after you have visited our web sites, you (or another user of your computer) may notice Lovati Leather advertisements appearing on certain other web sites.

We never pass on customer data to third parties for retargeting purposes.

The collection of this data is used wholly to optimise and improve upon our services that we provide to our customers around the world.

Customer contact promise

Lovati Leather would like you to be among the first to hear about our offers and news about our products and the development of our brand through time.

We make sure you are always in complete control of what we do with your information.

This is our simple customer contact promise:

We will only use your data to help you make the most of what we have to offer.
We will make sure our contact with you is relevant based on the information you have provided us.
You can opt out at any time.
We will always comply with the Data Protection Act 2018 and all other relevant legislation (GDPR).

Choosing not to receive information from us:

If you would not like for us to use your information for any reason, you can do any or all of the following:

opt out of receiving communication from us by clicking the ‘unsubscribe’ link on our newsletter, advertisement or any other communication.
delete the existing cookies from your web browser and/or disable cookies on your computer and/or other devices.
alter your ad preference settings on Google and Facebook, and on the platforms of other platforms.

Changes to this Policy

We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will make that clear on our web site, or by some other means such as email, so that you are able to review the changes before you continue to use the Lovati Leather web site.

This page was last updated on 4th September 2018.

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